Frequently Asked Questions

Absolutely. Fluffie Luxe guarantees that 100% of our products, fragrances, and lifestyle pieces are sourced directly from authorized brand distributors or creators. We take prestige seriously and do not deal in replicas or grey-market counterfeits.

Most of our signature fragrances are Eau de Parfum (EdP) or pure Extrait de Parfum. They typically last between 8 to 12 hours on skin and even longer on textiles. Exact longevity depends on key base notes, your skin chemistry, and application context.

As soon as your order is packaged, you will receive a unique tracking ID via email/SMS. You can navigate to the **Track Order** link in the footer, enter your order number, and see real-time updates directly on our website.

We accept secure payments via major debit cards (Visa, Mastercard, Verve), Direct Bank Transfers, and USSD codes. All checkouts are processed through securely integrated PCI-DSS compliant payment gateways (Paystack and SquadCo) to safeguard your transaction details.

We offer a 14-day return window for unopened products still in their original luxury packaging. Items that have been spray-tested, opened, or have broken brand seals are ineligible for returns due to hygiene standards. For full details on exchanges and refunds, please review our comprehensive **Returns Policy** page.