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Our Guarantee

Returns & Exchanges

At Fluffie Luxe, we take pride in delivering premium quality. If your purchase is not quite right, review our straightforward guidelines.

The Returns Process

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1. Initiate Request

Contact our concierge team within 14 days of delivery.

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2. Approval

We verify return criteria and approve the drop-off.

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3. Return Package

Deliver to our designated service center in Lagos.

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4. Refund / Credit

Receive store credit or a direct payment gateway refund.

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Eligible for Return

  • ✦ Incorrectly delivered product items (incorrect size, fragrance model, or product category).
  • ✦ Unworn clothing and gym items containing original tag tags and branding cards.
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Not Eligible

  • ✦ Any fragrance bottle that has been unsealed, damaged or spray-tested, due to strict hygiene guidelines.
  • ✦ Items purchased on flash sale, clearance promotions, or discounted coupon codes.

Need to Return an Item?

Our customer service desk is open Monday to Saturday. Simply write us with your order ID to initiate a request.

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